• We ship domestically in Canada.
• We ship internationally to USA.
  
• How are items shipped?
  They are packaged in protective bubble mailers, bubble wrap, packing paper, card protectors, 200lbs rated cardboard boxes and card sleeves for safe travels.
• Is there insurance on the orders?
  All orders are insured. If an item is lost, please contact the shipping carrier. If they confirm it is lost, let us know and provide a screenshot of the details. We will use this information to submit a claim on your behalf to get reimbursement. Insurance covers the cost that was paid on the invoice and not the theoretical value of the individual cards being shipped. 
• How long does shipping take?
  Orders are brought to the post office every Friday.
• Where do we ship from?
  Ontario, Canada about an hour away from Toronto.
• Do we ship to business locations or work?
  Currently we only ship to residential addresses.
  

This is an option often used by customers of our Live Openings.

• Is Hold My Order Shipping?
  No. If you select Hold My Order you will still have to purchase a valid shipping option at a future date being STANDARD or POBOX/BOX/REMOTE in order to have your products shipped out. Any cost incurred from Hold My Order is to cover the cost associated with space to store the item, climate controlled environment, and security measure to insure its safe storage.

Instead of shipping out orders right away you can build a box with us. Add as many products as you like. Once you decide you want to ship out the orders just purchase shipping. Shipping is sold separately. All the orders will be shipped out together as one parcel on shipping day, Friday.

• Prices vary from in-store and online-store.
• You can buy in-store at the Esso Gas Bar located at 700 Regional Road 13 in Uxbridge, Ontario.

Giveaways are only open to Canada & USA.

No purchase is necessary.

Customer Support Options:
Discord: Click Here To Be Invited
Email: info@pkmn.ca

Discord is preferred but email is also available. Contact us anytime.

We are live on tiktok Saturday & Sundays.
Find us at @pkmn_canada

This is a live event where viewers, members, customers, and more come together to watch pack openings and chat.

It is an exciting event and all is welcome! Highly recommended.

Due to the nature of the products all sales are final. Products are non-refundable & non-returnable.

• How long have you been in business selling Pokemon?
  We have been in business selling Pokemon since 2023.
  
• Are you a registered business?
  Yes, we are a registered corporation with the federal government of Canada.
  
• Are you a registered retailer with The Pokemon Company?
  Yes, we did an interview process with The Pokemon Companies distribution network and was granted permission to purchase and sell official Pokemon trading cards directly from their registered distributors.
  
• What education and experience do we have regarding business?
  We graduated McMaster University for Business Administration. We are also the former owners of Real Canadian Fitness an in-person as well as online source for personal training & nutrition. This business venture was sold in 2017 after 6 successful years of operation.
  
• What are your favourite pokemon?
  Pikachu, Raikou, Zapdos, Gengar, Arcanine. Honourary mentions to Sylveon.